|The CYCLEWERX Service Statement
At CYCLEWERX it is our goal to provide you with the Best Retail Experience, period. Not just the best Bicycle Store experience, but the best period. To insure the pinnacle of service we have the following Service Statements and Policies-
Turn around time on Bicycle service- Simple, in by 12:00 noon out by 5:00 p.m. the next day. The only exception is if we need parts that are currently unavailable from our suppliers
Turn around time on Special orders- All special orders will be available within 3 shipping days. The only exception is if we need parts that are currently unavailable from our suppliers. CYCLEWERX Special Delivery upgrade is available for $10.00 on special orders for next day service.
Competitive Advantage- We will do our best to match prices of Mail order companies. Exceptions may arise especially when dealing with non-current/ closeout products. Plus our stocking policy allows you to touch and feel before you purchase. We are Committed to our Customers.